Refund policy
Return & Refund Policy
Effective Date: September 16, 2026
At Art Phantom, we want you to be satisfied with your purchase. Because our artwork is fulfilled through our supplier, GTAART.CA, returns and refunds are handled according to the supplier's return requirements.
Standard Returns
You may request a return within 14 days of receiving your order.
To request a return, contact us at:
Please include your order number and the reason for your return.
Returned items must be unused and in undamaged condition and must be returned according to the instructions provided by Art Phantom. Please do not send an item back before receiving return instructions from us.
Once your return request is received, Art Phantom will review the request and coordinate with our fulfillment supplier as required.
Damaged, Defective, or Incorrect Items
If your artwork arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your order.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork
- Photographs of the packaging
- A photograph of the shipping label, when applicable
This information allows us to document the issue and submit the appropriate claim to our supplier.
Return Approval
All returns are subject to the applicable supplier requirements.
Please do not return an item without receiving return instructions from Art Phantom first.
Return instructions and the return address will be provided when a return is approved.
Refunds
When a return or refund claim is approved, the applicable refund is issued to Art Phantom by the supplier. Art Phantom will then process the approved customer refund to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider.
Return Shipping
Return-shipping responsibility may vary depending on the reason for the return and the supplier's requirements.
For damaged, defective, or incorrect items, please contact us before shipping anything back so we can provide the appropriate instructions.
Questions
If you have questions about a return or refund, contact:
Art Phantom
Art That Changes the Room.